tag:status.elephantsql.com,2005:/historyElephantSQL Status - Incident History2024-03-28T18:40:00ZElephantSQLtag:status.elephantsql.com,2005:Incident/193662722023-12-13T09:55:52Z2023-12-13T09:55:52ZScheduled maintenance for shared servers: horton, pellefant, elmer, stampy, baasu, fizzy-cherry and motty<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>09:55</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>09:41</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>09:08</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:09</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance on the shared servers. The servers will be rebooted during the time window, expected downtime per server is expected to be relatively short.</p>tag:status.elephantsql.com,2005:Incident/191863062023-11-21T18:36:39Z2023-11-21T18:37:00ZBackend Maintenance<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>18:36</var> UTC</small><br><strong>Resolved</strong> - Maintenance done, all looking good.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>10:58</var> UTC</small><br><strong>Monitoring</strong> - Maintenance is done, we are now monitoring the changes</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>10:18</var> UTC</small><br><strong>Investigating</strong> - We are currently doing maintenance on our backend services handling account and server creation.<br />This does not affect any running customer servers but might delay provisioning new servers.</p>tag:status.elephantsql.com,2005:Incident/182083212023-09-01T08:50:09Z2023-09-01T08:50:09ZTLS certificate renewal<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>08:50</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>09:15</var> UTC</small><br><strong>Scheduled</strong> - TLS/SSL certificates for ElephantSQL will be renewed starting at 2023-09-01 08:00 UTC.<br /><br />PostgreSQL versions 10 and onwards will not have any disruption to the service, new connections will get the new certificate. Earlier PostgreSQL versions will be restarted in the coming days to pick up the new certificate.<br /><br />Note that the certificate has a new CA: https://crt.sh/?caid=5885 (https://crt.sh/?id=8656329)<br /><br />* https://crt.sh/?id=10172616180 - New certificate valid 2023-08-18 - 2024-09-08<br />* https://crt.sh/?id=7405472737 - Old certificate valid 2022-08-25 - 2023-09-08<br /><br />Please contact us if you have any questions regarding this.</p>tag:status.elephantsql.com,2005:Incident/183197932023-08-31T17:59:56Z2023-08-31T17:59:56ZAzure Australia East connectivity issues<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>17:59</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>11:56</var> UTC</small><br><strong>Investigating</strong> - Azure is experiencing issues in region Australia East, we are monitoring the situation.</p>tag:status.elephantsql.com,2005:Incident/180840172023-08-08T11:04:40Z2023-08-08T11:04:40ZDegraded monitoring of some GCE region<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>11:04</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>10:39</var> UTC</small><br><strong>Monitoring</strong> - We're currently having connections issues between our systems and some GCE regions. This affects our monitoring of servers in the affected regions.<br /><br />Currently affected regions:<br />* australia-southeast1<br />* asia-east1<br />* asia-east2</p>tag:status.elephantsql.com,2005:Incident/177623232023-07-04T15:05:28Z2023-07-04T15:05:28ZShared server "hard-plum" is down<p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>15:05</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>14:47</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.elephantsql.com,2005:Incident/176284912023-07-04T14:45:40Z2023-07-04T14:45:40ZScheduled maintenance for topsy<p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>14:45</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>07:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>08:45</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance on topsy<br />starting at: Jun 21, 2023, 07:00 UTC (duration less than 01:00:00 hours).<br /><br />Description: Mandatory VM maintenance - Reboot required
<br />We are adding a new security layer to our Google VMs, that requires us to reconfigure VM Service Accounts.</p>tag:status.elephantsql.com,2005:Incident/176284932023-06-21T14:04:46Z2023-06-21T14:04:46ZScheduled maintenance for satao<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>14:04</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>08:45</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance on satao<br />starting at: Jun 21, 2023, 14:00 UTC (duration less than 01:00:00 hours).<br /><br />Description: Mandatory VM maintenance - Reboot required
<br />We are adding a new security layer to our Google VMs, that requires us to reconfigure VM Service Accounts.</p>tag:status.elephantsql.com,2005:Incident/176284882023-06-21T12:04:49Z2023-06-21T12:04:49ZScheduled maintenance for tantor<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>12:04</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>08:44</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance on tantor<br />starting at: Jun 21, 2023, 12:00 UTC (duration less than 01:00:00 hours).<br /><br />Description: Mandatory VM maintenance - Reboot required
<br />We are adding a new security layer to our Google VMs, that requires us to reconfigure VM Service Accounts.</p>tag:status.elephantsql.com,2005:Incident/176284902023-06-21T09:15:21Z2023-06-21T09:15:21ZScheduled maintenance for rogue<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>09:15</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>08:45</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance on rogue<br />starting at: Jun 21, 2023, 09:00 UTC (duration less than 01:00:00 hours).<br /><br />Description: Mandatory VM maintenance - Reboot required
<br />We are adding a new security layer to our Google VMs, that requires us to reconfigure VM Service Accounts.</p>tag:status.elephantsql.com,2005:Incident/176284962023-06-21T09:14:10Z2023-06-21T09:14:10ZScheduled maintenance for surus<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>09:14</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>08:45</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance on surus<br />starting at: Jun 21, 2023, 09:00 UTC (duration less than 01:00:00 hours).<br /><br />Description: Mandatory VM maintenance - Reboot required
<br />We are adding a new security layer to our Google VMs, that requires us to reconfigure VM Service Accounts.</p>tag:status.elephantsql.com,2005:Incident/176284942023-06-21T08:34:10Z2023-06-21T08:34:10ZScheduled maintenance for motty<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>08:34</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>08:45</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance on motty<br />starting at: Jun 21, 2023, 08:30 UTC (duration less than 01:00:00 hours).<br /><br />Description: Mandatory VM maintenance - Reboot required
<br />We are adding a new security layer to our Google VMs, that requires us to reconfigure VM Service Accounts.</p>tag:status.elephantsql.com,2005:Incident/176284892023-06-21T07:34:06Z2023-06-21T07:34:06ZScheduled maintenance for otto<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>07:34</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>07:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>08:45</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance on otto<br />starting at: Jun 21, 2023, 07:30 UTC (duration less than 01:00:00 hours).<br /><br />Description: Mandatory VM maintenance - Reboot required
<br />We are adding a new security layer to our Google VMs, that requires us to reconfigure VM Service Accounts.</p>tag:status.elephantsql.com,2005:Incident/174189822023-05-31T14:31:05Z2023-05-31T14:31:05ZMaintenance affecting ElephantSQL web console, API and alarms<p><small>May <var data-var='date'>31</var>, <var data-var='time'>14:31</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>13:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>09:33</var> UTC</small><br><strong>Scheduled</strong> - We are doing maintenance work on the databases backing our web console and APIs at https://customer.elephantsql.com and https://api.elephantsql.com, as well as our service alarms. You may experience brief interruptions of service on those components. Your Kafka service is not affected by this maintenance.</p>tag:status.elephantsql.com,2005:Incident/168747782023-04-25T09:47:25Z2023-04-25T09:47:26ZScheduled maintenance for shared server isilo<p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>09:47</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>07:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>12:43</var> UTC</small><br><strong>Scheduled</strong> - Ubuntu LTS version upgrade. PostgreSQL is expected to be up and running for the major part of the maintenance window.</p>tag:status.elephantsql.com,2005:Incident/167694642023-04-14T20:19:08Z2023-04-14T20:19:08ZUbuntu LTS version upgrade for shared servers<p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>20:19</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>17:49</var> UTC</small><br><strong>Verifying</strong> - Most servers have been fully upgraded. Rogue and Otto are still upgrading databases to the latest PostGIS version.<br /><br />Upgrade of Isilo has been postponed to a later date.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>07:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>12:18</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance on our shared servers in the following, preliminary, order:<br /><br />horton<br />fizzy-cherry<br />drona<br />hansken<br />baasu<br />motty<br />tuffi<br />satao<br />isilo<br />raja<br />kandula<br />topsy<br />otto<br />rosie<br />dumbo<br />john<br />elmer<br />rajje<br />stampy<br />salt<br />balarama<br />rogue<br />arjuna<br />manny<br />pellefant</p>tag:status.elephantsql.com,2005:Incident/165341742023-03-17T03:09:19Z2023-03-17T03:09:19ZMetrics collection interupted<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>03:09</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>21:49</var> UTC</small><br><strong>Identified</strong> - We are having issues communicating with Heroku's API.</p>tag:status.elephantsql.com,2005:Incident/160532722023-02-21T12:46:47Z2023-04-06T12:48:46ZScheduled maintenance for shared server hard-plum<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>12:46</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance was completed on Feb 21.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>13:15</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance on hard-plum<br />starting at: Feb 21, 2023, 09:00 UTC (duration less than 01:00:00 hours).<br /><br />Description: Server restart due to maintenance</p>tag:status.elephantsql.com,2005:Incident/159288332023-01-25T10:56:53Z2023-01-25T10:56:53ZConnection issues reported for multiple regions in Azure<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>10:56</var> UTC</small><br><strong>Resolved</strong> - Azure have resolved this incident!</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>10:37</var> UTC</small><br><strong>Update</strong> - Azure network issues https://status.azure.com/en-us/status#</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>08:02</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.elephantsql.com,2005:Incident/158190692023-01-13T07:08:42Z2023-01-13T07:08:42ZScheduled maintenance for stampy<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>07:08</var> UTC</small><br><strong>Completed</strong> - The upgrade failed unfortunately, we will investigate and reschedule for another time.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>12:16</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>14:19</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance on stampy<br />starting at: Jan 12, 2023, 12:16 UTC (duration less than 01:00:00 hours).<br /><br />Description: The PostgreSQL version this server is running has reach end-of-life and to be able to continue to provide a secure and reliable service to you we have to upgrade the server. In most cases your applications will work just fine on the new version (14) but we strongly suggest that you read through the PostgreSQL release notes https://www.postgresql.org/docs/release/ and try your application on a PostgreSQL 14 installation.</p>tag:status.elephantsql.com,2005:Incident/158190682023-01-13T07:08:19Z2023-01-13T07:08:19ZScheduled maintenance for pellefant<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>07:08</var> UTC</small><br><strong>Completed</strong> - The upgrade failed unfortunately, we will investigate and reschedule for another time.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>15:17</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>14:19</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance on pellefant<br />starting at: Jan 12, 2023, 15:16 UTC (duration less than 01:00:00 hours).<br /><br />Description: The PostgreSQL version this server is running has reach end-of-life and to be able to continue to provide a secure and reliable service to you we have to upgrade the server. In most cases your applications will work just fine on the new version (14) but we strongly suggest that you read through the PostgreSQL release notes https://www.postgresql.org/docs/release/ and try your application on a PostgreSQL 14 installation.</p>tag:status.elephantsql.com,2005:Incident/158190672023-01-12T15:50:03Z2023-01-12T15:50:03ZScheduled maintenance for elmer<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>15:50</var> UTC</small><br><strong>Completed</strong> - Unfortunately the upgrade failed, we will reschedule and run again soon.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>12:46</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>14:19</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance on elmer<br />starting at: Jan 12, 2023, 12:46 UTC (duration less than 01:00:00 hours).<br /><br />Description: The PostgreSQL version this server is running has reach end-of-life and to be able to continue to provide a secure and reliable service to you we have to upgrade the server. In most cases your applications will work just fine on the new version (14) but we strongly suggest that you read through the PostgreSQL release notes https://www.postgresql.org/docs/release/ and try your application on a PostgreSQL 14 installation.</p>tag:status.elephantsql.com,2005:Incident/158105492023-01-10T20:42:50Z2023-01-10T20:42:50ZNetwork issues at Google Cloud us-central-1<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>20:42</var> UTC</small><br><strong>Resolved</strong> - Google advised the incident has been resolved and connection has been restored.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>15:55</var> UTC</small><br><strong>Monitoring</strong> - Google are working on the issue: https://status.cloud.google.com/incidents/FRpfyvgG3MUeSTTuX1Dx#RP1d9aZLNFZEJmTBk8e1</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>13:46</var> UTC</small><br><strong>Investigating</strong> - We are observing intermittent and localized networking issues in us-central-1. We are working with Google to pin point the issue. If you are are experiencing issues and need fastest possible resolution, create new instances in another region.</p>tag:status.elephantsql.com,2005:Incident/136684662022-11-24T16:56:02Z2022-11-24T16:56:02ZShared server "lucky" is down<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>16:56</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>16:47</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>16:22</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.elephantsql.com,2005:Incident/109187662022-09-01T10:28:19Z2022-09-01T10:28:19ZTLS certificate renewal<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>10:28</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>09:22</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>09:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>13:06</var> UTC</small><br><strong>Scheduled</strong> - TLS/SSL certificates for ElephantSQL will be renewed starting at 2022-09-01 09:00 UTC.<br /><br />PostgreSQL versions 10, 11, 12 and 13 will not have any disruption to the service, new connections will get the new certificate. Earlier PostgreSQL versions will be restarted in the coming days to pick up the new certificate.<br /><br />Certificate has the same CA: https://crt.sh/?caid=980 (https://crt.sh/?id=853428)<br /><br />* https://crt.sh/?id=7405472737 - New certificate valid 2022-08-25 - 2023-09-08<br />* https://crt.sh/?id=5182678891 - Old certificate valid 2021-09-08 - 2022-09-08<br /><br />Please contact us if you have any questions regarding this.</p>